[DRAFT SKELETON — Captain set this up on 24 Oct 2026. Claude chat designs the page; Kevin confirms every [BRACKET] before launch.]
If it breaks, we replace it.
No 48-hour claim window. No posting the old bag back at your cost.
How a claim works
- Send us a photo of the fault, with your order number.
- We reply within one business day.
- A replacement ships. Keep the old one.
What's covered
[Coverage period: X years.] Manufacturing faults: stitching, zips, straps, handles, wheels and seams. [List exclusions honestly, e.g. airline baggage-handling damage, normal wear, misuse.]
Make a claim
[Claim form: name, order number, email, photo upload, short description.]
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
[Business name, address, phone and email of the warrantor, as required for a warranty against defects.]